RightBet Contact & Support Guide 2026

We keep things simple with two channels. Live chat is our fastest route and is staffed 24/7, so it suits anything time-sensitive: a question about a deposit, trouble signing in, or a quick check on how a promotion works. Email, via the contact form, is better when your query needs detail, attachments or a paper trail, such as a verification issue or a formal complaint. Both are open every day of the year. We don't list a telephone line, so please be wary of anyone claiming to call you on our behalf. If in doubt, contact us through your account instead.

A little detail up front saves a lot of back and forth. Please tell us your username and the email address registered to your account, then describe what happened in plain terms: what you expected, what you saw instead, and roughly when. Screenshots are hugely helpful, especially for error messages or game screens. For payment queries, add the date, the amount in pounds and any transaction reference you can see. If your question is about a particular game or promotion, name it. Never send your full card number, your password or any security codes. We will never ask for them.

Live chat is designed for near-immediate replies, so you can usually get an agent without long waiting. Email takes a little longer because our team reviews each message properly rather than sending a canned answer. We don't publish a fixed turnaround promise, as complexity varies, but we aim to reply as promptly as we can and will tell you if we need more information or have to pass your case to a specialist colleague. If you've already written in, replying to the same thread rather than opening a new one keeps everything together and helps us get to the answer sooner.

As a UK-licensed operator, we're required to confirm your age and identity, and we'd rather help you through it than leave you guessing. If you're stuck on registration, unsure which documents we need, or waiting on a verification outcome, reach out and we'll explain the next step. We can also help with password resets, updating personal details, adjusting notification and marketing preferences, and setting or changing deposit limits. Please contact us from the email address on your account where possible, so we can protect your details and deal with your request securely.

Deposits are made by Visa or Mastercard debit card, with a £10 minimum and up to £2,000 per transaction. Withdrawals start at £10, go up to £10,000 per transaction and are returned to the debit card you deposited with. We don't promise set payout times, because withdrawals depend on identity checks and, occasionally, internal reviews. If something looks wrong or is taking longer than you'd expect, contact us with the date, amount and any reference, and we'll look into it and explain where things stand. Clear details help us trace your payment faster.

If we've got something wrong, we want to hear it. Start by telling our support team what happened and what outcome you'd like, via live chat or email. We'll investigate, keep you informed and give you a clear answer. If you remain dissatisfied, you can ask for your complaint to be escalated for a further review. Should we still be unable to reach a resolution, you have the right to take your complaint to the UK Gambling Commission, which regulates us under Licence 67098, or to an independent dispute resolution service. Keeping your messages and screenshots makes any escalation smoother.

Your wellbeing matters more than any game. If gambling is no longer feeling like fun, contact us at any time and we'll help you act straight away. You can ask us about deposit limits, Reality Check reminders and taking a break, and we can support you with self-exclusion, including through GAMSTOP, which covers UK-licensed sites. Self-exclusion requests are handled seriously and without judgement. You must be 18 or over to play. If you're worried about your gambling or someone else's, free, confidential support is available from organisations such as GamCare and BeGambleAware.