RightBet Privacy Policy 2026 | How We Use Your Data

When you register, we ask for your name, date of birth, postal address, email address and a password. We also record account activity such as deposits, withdrawals, bets and game sessions, along with technical details like your device type, browser and IP address. If our automated checks cannot confirm who you are, we may ask for documents such as a passport or driving licence, a utility bill, or a bank or card statement. We may also request proof of source of funds or that a payment method belongs to you.

We use your details to open and run your account, process payments, provide support and keep play fair. Age and identity checks are a legal requirement for UK-licensed operators, so we cannot let anyone deposit until verification is complete. We also use data to spot suspicious activity, prevent fraud and underage access, and to meet our safer gambling duties, including supporting deposit limits, reality checks and self-exclusion. With your consent, we may send marketing messages you have chosen to receive.

We rely on several lawful grounds. Performing our contract with you covers running your account and paying out winnings. Legal obligation covers verification, anti-money-laundering monitoring and regulatory reporting. Legitimate interests cover security, fraud prevention and improving our service, balanced against your rights. Consent covers optional marketing and non-essential cookies, and you can withdraw it whenever you like without affecting your ability to play.

We share information only where needed. This includes independent credit reference agencies used for automatic identity and age checks; these checks involve no credit assessment and leave your credit rating untouched. We also work with payment processors, our game supplier, hosting and support service providers, and professional advisers. Where the law requires, we report suspicious transactions to the regulator, the police or other authorities. Our operator, Jupiter Gaming Limited, handles your data on behalf of RightBet. We never sell your personal information.

We keep account and transaction records for as long as your account is open and for the period the law and our regulator require afterwards, so we can answer queries, resolve disputes and meet audit duties. Verification documents are retained for compliance purposes. If an account becomes dormant after 12 months of no deposits, bets or withdrawals, we send a reminder and allow 30 days to act before refunding any balance. Data we no longer need is deleted or anonymised.

You can ask to see the personal data we hold about you, have inaccurate details corrected, request deletion where we have no legal reason to keep it, restrict or object to certain uses, and receive your data in a portable format. You may also withdraw marketing consent at any time. Some requests are limited by our legal duties, for example records we must retain for regulatory purposes. If you are unhappy with our response, you may raise a complaint with the UK data protection authority.

We use encryption to protect financial information and apply access controls so that only authorised staff can view personal data. Our games are independently audited for fairness, and we monitor accounts for unusual behaviour. Please keep your password and login details secret, because activity using correct credentials is treated as yours. Tell our team straight away if you suspect someone has gained access to your account. No system is entirely risk-free, but we work hard to keep your information safe.

We use cookies and similar technologies to keep you signed in, remember your preferences, protect against fraud and understand how the site is used. Essential cookies are needed for the service to work, while analytics and marketing cookies are optional and depend on your consent. You can change your choices at any time through your browser or our cookie settings. Our separate cookie policy lists each category in detail and explains how to manage them.

For any privacy question or to exercise your rights, contact our Data Protection Officer through the contact form in your account area or via live chat, which is available 24/7. Please give enough detail for us to identify your account and understand your request. We may need to confirm your identity before acting on it, and we aim to respond within the timeframe set by data protection law. Our registered address is 9 Bond Street, Jersey JE2 3NP.

We may update this policy as our services, technology or legal duties change. When we make a material change, we will post a notice and the update takes effect seven days after it appears. The latest version always shows on this page, so please review it from time to time. If you disagree with an update, you can close your account at any time through our support team. Gambling should be fun; if it stops being so, our safer gambling tools and GAMSTOP are here to help.